Terms of Service

These terms apply when you use refinr.xyz or engage Refinr to deliver services. By using the site or engaging us, you agree to these terms. If you do not agree, please do not use the site.

Who we are

Refinr is an AI automation studio that builds WhatsApp AI agents, workflow automation, websites, and AI generated video. Contact us at contact@refinr.xyz.

Use of the website

You may use the site for lawful purposes only. You agree not to:

• Use the site in a way that breaches any applicable law.
• Attempt to gain unauthorised access to any part of the site.
• Interfere with the operation of the site, including by uploading malicious code or attempting to overload our infrastructure.
• Scrape, copy, or republish content from the site without our written permission, other than personal, non commercial use.

The free audit

The audit we provide after you submit the form on our site is free and provided for information only. It is based on the inputs you provide and publicly available information about your business. The audit does not create a contract between us. Engaging Refinr to build anything is a separate agreement.

Booking a call

When you book a call, you agree to the calendar provider's terms in addition to ours. We will only use the information you provide to prepare for and run that call.

Engagements and project agreements

When you engage Refinr to build an AI agent, automation, website, or video, the specific deliverables, timeline, fees, and payment terms are set out in a separate written proposal or statement of work. That document, together with these terms, governs the engagement. If anything in the proposal conflicts with these terms, the proposal wins.

Fees and payment

Fees are set out in your proposal. Unless agreed otherwise, invoices are payable within 14 days. We reserve the right to pause work on overdue accounts. Any expenses passed through, such as third party software licences or AI compute, will be itemised in advance.

Ownership of work

On full payment, you own the deliverables we produce specifically for you, including custom code, copy, and final video files. We retain ownership of any pre existing tools, frameworks, or components we used to build them, and we may reuse general know how and techniques on other projects.

Confidentiality

We treat the information you share with us as confidential and use it only to deliver the services you have engaged us for. We expect you to do the same with any non public information we share with you.

Third party services and AI outputs

Our work often relies on third party platforms (for example WhatsApp Business, calendar tools, CRMs, hosting providers, and AI model providers). Their performance, availability, and policies are outside our control. AI generated outputs are probabilistic and may contain errors. We test rigorously, monitor outputs, and tune systems before launch, but we cannot guarantee that an AI system will be 100% accurate in every situation.

Performance promise

We back our work. If a system we ship does not deliver what we agreed in the proposal, we will fix it at no additional cost. The specifics of how we make this right are documented in each proposal.

Warranties and liability

We provide our services with reasonable care and skill. To the fullest extent permitted by law, the site and its content are provided on an "as is" basis and we make no other warranties, express or implied.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

Subject to the paragraph above, our total liability arising out of or in connection with these terms or any engagement is limited to the fees you have paid Refinr in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, loss of profit, loss of revenue, loss of business, or loss of data.

Termination

Either party may terminate an engagement on written notice if the other party materially breaches these terms or the proposal and fails to fix the breach within 14 days of being asked to. On termination, you pay for all work delivered up to the termination date.

Intellectual property in the website

All content on this site, including text, graphics, logos, and code, is owned by Refinr or our licensors and protected by intellectual property laws. You may not copy or reuse it without permission.

Changes to these terms

We may update these terms from time to time. The effective date at the top of the page will always reflect the latest version. Changes apply from the date posted. Existing engagements continue under the terms in force at the time the proposal was signed unless we agree otherwise.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these terms, except that we may bring proceedings in any country where you are based to enforce our rights.

Contact

Questions about these terms go to contact@refinr.xyz.